Health iPASS Insights

Cultivating Your Online Reputation to Boost Patient Retention

Posted by Allyson Howard on May 31, 2018 1:19:52 PM

I live in the Chicago suburbs, and during this time of year, everyone is outside working on their lawns. Right now, my lawn looks beautiful—lush and green, free of weeds and carefully mowed in attractive lines. Call me lawn-obsessed, but when I see a dandelion appear in the middle of my pristine lawn, I’m out there with a trowel ready to dig it up. As the summer gets hotter, our lawn must be watered as much as possible within the limits established by our town, so it doesn’t become a yellow, brittle mess.

Just like a suburban lawn, the online reputation of small businesses, including medical providers, must be judiciously maintained. Bad reviews can be like those pesky dandelions—no matter how pretty the rest of the lawn is, just a few of them can be what visitors to your home see first.

Read More

Topics: Patient Perspective, Patient Satisfaction, Patient Retention, price transparency

How a Patient Payment Collection System Impacts Consumer Confidence

Posted by HealthiPASS on Dec 16, 2016 12:13:41 PM

An effective patient payment collection system is a necessity for your healthcare organization's revenue cycle management. There's no question that the current trend in healthcare means that patients are paying a higher percentage of their own costs. For healthcare organizations and small practices, this means that the financial solvency of the organization relies on patient payments. In the past, these models often focused far more on payment through insurance and government funding. Securing patient payments isn't just about the financial bottom line. It also impacts healthcare consumer confidence.

Read More

Topics: Patient Perspective, Patient Consumerism, Patient Check-In Kiosks

December 14 Webinar Provides Insight on Collecting More in 2017

Posted by HealthiPASS on Dec 7, 2016 3:10:02 PM

It’s a difficult time to be a healthcare practice - which will still be true in 2017.

Collecting from patients, who are often paying out-of-pocket expenses, is a totally different process than collecting from insurance payers. Patients want different things -- they crave clarity, like to evaluate options and value user experience. We'll have to get used to patient payments: 74 percent of providers saw an increase in patient financial responsibility in 2015, according to InstaMed’s trends report.

Read More

Topics: Patient Perspective, Patient Payments

Key Insights from Healthcare Patient Satisfaction Surveys

Posted by HealthiPASS on Nov 9, 2016 11:07:42 AM

Many stakeholders have traditionally viewed healthcare as a physician-centered industry, devising care delivery models accordingly.  However, surveys of patient satisfaction with this approach reveal that a different perspective is needed, especially as patients are making more decisions about, and taking increased financial responsibility for, their healthcare.  When asked what they really want from providers, patients report that their most important concerns center around symptom relief and being respected as individuals.

Read More

Topics: Patient Perspective, Patient Satisfaction, Patient Retention

How to Leverage Consumerism to Stand Out in Healthcare

Posted by HealthiPASS on Aug 17, 2016 7:30:00 AM

Consumerism doesn’t have to be a pain point in medical revenue cycle management. Sure, the changes to the payment collection process impact collections strategies. But there’s a chance for nimble practices to adapt and end up in great shape. Last week we detailed how HDHPs could actually help some providers, and the same thought process applies to consumerism as a whole.

Read More

Topics: Patient Perspective, Patient Consumerism

Why providers need to enable patients to pay

Posted by HealthiPASS on Jul 14, 2016 7:30:00 AM

Collecting patient payments is a huge challenge across healthcare, and a major pain point for small to mid-size providers. Many blame patients themselves for not paying a bill once they receive it, which seems like a reasonable transaction to complete.

Read More

Topics: Patient Perspective, Patient Payments

How To Empower Patients To Make Payments Online

Posted by HealthiPASS on Mar 10, 2016 7:57:45 AM

Self-service patient technology is the way of the future. Even so, it takes a strategy to back it up and be successful--especially when handling patient payments.

Read More

Topics: Patient Perspective, POS Technology, Healthcare Technology

3 Changes That Deliver a Greater Patient Experience

Posted by HealthiPASS on Mar 3, 2016 10:05:57 AM

As a healthcare provider, nothing is more important than the care you provide your patients. As a healthcare financial leader, nothing is more important than creating a healthy, sustainable, and profitable organization. Both goals rely heavily on the ability of your organization to provide patients with the healthcare experience they expect--and deserve.

Read More

Topics: Patient Perspective, Patient Satisfaction

Posts by Topic

see all

Subscribe to Updates

New Call-to-action

Recent Posts