Health iPASS Revenue Cycle Insights

As any home or vehicle owner knows, preparing for the big freeze ahead of the winter months can save you countless headaches and unexpected bills. For example, last year during the midwestern polar vortex I had a toilet pipe that went through my garage wall freeze due to poor insultation. Luckily, we were able to get it fixed before the pipe burst, to the tune of about $600. You can bet that we are more prepared this year with better insulation and a garage space heater. If you would spend the time to winterproof your major investments like homes and cars, then why not your medical practice?

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Don’t you just love it when a plan comes together? We sure do! That’s why we are extra pumped that our Health iPASS First Inaugural User Group Meeting was such a rousing success! With nearly 50 attendees including current and prospective users, sponsors, and partners, the Crystal Room in the beautiful Palmer House Hilton was abuzz with activity as we heard feedback on the Health iPASS solution from our users and shared an array of exciting new features.

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Think about all of the industries that require a deposit, payment, or a payment method on file before they will perform a paid service. Anytime you go to a hotel, or have work done to your home, or even order takeout, you either need to provide a payment method or turn over cash upon delivery. Not so with healthcare.  Once a patient leaves their provider’s office, there is only a 40% chance that they will pay their bill. In 30% of cases, nothing is ever paid at all. Is that any way to sustain a business?

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