The Real Costs of Foregoing a Card-on-File Policy

Whitepaper cover page

This whitepaper will explore the true costs for providers and patients of foregoing a card-on-file (COF) policy by first explaining why now is the time to rethink your provider financial policy, then discussing the specific complications caused by a failure to collect payment assurance. Finally, this paper will outline how to successfully implement a COF policy and collect payment assurance from patients. 


  • Why the increase in healthcare consumerism necessitates a shift to a more retail-like experience
  • The importance and significance of establishing stricter financial policies - (i.e. establishing a mandatory card-on-file approach - does it really work?)
  • Card-on-file policies are a direct contributor to lowering the cost to collect
  • Providers risk losing patients to competitors if you do not establish the convenience of card-on-file to cover residual balances

Download this white paper to discover what strategies and actions medical providers can take to implement a card-on-file policy at your practice - submit your information on the form to the right.

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Rajesh Voddiraju

Founder and CEO

Despite market research that demonstrates patients are open and willing to place a card-on-file to pay for out-of-pocket healthcare expenses, most providers are still not implementing these financial policies at their practices. Why? The surge in healthcare consumerism and the clear demand for a more retail-like experience at the doctor's office has clearly proven patients are more than willing to place a payment-on-file to cover co-pays and deductibles as well as any financial obligations post insurance claim adjudication. This whitepaper is an extension of an article I wrote in the January 2019 edition of the Healthcare Financial Management Association's monthly magazine entitled: "Applying Behaviorial Change Theory to Shifts in Patient Payments." We hope that you find the white paper informative!