HealthiPASS Insights

Frost-Arnett CEO Offers Insight on Strategic partnership to improve Patient net collection rates

Posted by Jason Meyer on Feb 15, 2018 4:30:50 PM

FA.pngThe following guest post was submitted by Jason Meyer, CEO of Frost-Arnett. For more information on the Frost-Arnett/HealthiPASS partnership, please click here.

The proliferation of high deductible health plans (HDHP) has resulted in a dramatic increase in the amount of healthcare that is paid directly from the patient. Per The Kaiser Family Foundation, a nonpartisan think tank, in 2016 the average deductible was $1,478, up 49% from 2011. Further, it is estimated that 25% of Americans now have high-deductible plans and there is no signs of that slowing down. As the out-of-pocket portion of the overall healthcare bill has increased dramatically, so has the amount that healthcare providers write off and end up in the bad debt setting. This has CFO’s, Directors of Revenue Cycle and Physician Practice Managers looking for alternative ways to collect more from their patients at the time of service.

With over 125 years of experience, Frost-Arnett is intimately familiar with the issue of collecting patient balances and the growing issue it is presenting our clients. As such, we continually monitor the marketplace for alternative ways we can help our clients improve collections, reduce accounts receivable outstanding and increase cash flow. We were very intrigued by the Health iPASS solution from the moment that we met Rajesh and his team. The front-end of the healthcare system – especially in the physician practice setting - has been historically very inefficient in collecting the patient portion. 

Typically that position is staffed by someone who has likely not been with the practice for a long time, has no incentive to ask for co-pays or past due balances and typically has not been trained to handle that process efficiently. Additionally, often the technology for the practice to estimate the patient pay portion of their bill is not present at the time of check in. So the point of service is not equipped to estimate and collect that amount at the time of the visit.

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Topics: Patient Check-in, Revenue Cycle Management, Point of Service Payments, Patient Consumerism, The HealthiPASS Solution, Patient Check-In Kiosks, Patient Debt, Medical Billing, healthcare payments, patient pay

HealthiPASS secures $7.2M Series A to transform patient payments

Posted by HealthiPASS on Dec 6, 2017 8:05:22 AM

CHICAGO – December 6, 2017 – HealthiPASS, a patient check-in and payment technology provider that helps patients and providers combat the new healthcare reality of higher patient out of pocket expenses, announced it has raised a $7.2 million Series A funding round, led by FCA Venture Partners, with participation from venture firms from the Bay Area to Boston including: OCA Ventures, Healthy Ventures, HealthX Ventures, Waterline Ventures and a small group of strategic investors. The funds will be used to further innovate and expand the patient payments platform and sell into ambulatory healthcare settings across the country.

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Topics: Revenue Cycle Management, The HealthiPASS Solution

4 Pain Points of Managing the Healthcare Revenue Cycle

Posted by HealthiPASS on Aug 17, 2017 10:34:24 AM

While the demand for healthcare services continues to rise with the aging of the Baby Boomer generation, the increased demand also comes with greater complexity. There are many challenges and obstacles preventing modern medical practices from maximizing their revenue potential.

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Topics: Revenue Cycle Management

Satisfied with your Practice revenues? This may surprise you

Posted by HealthiPASS on Jul 6, 2017 10:25:00 AM

Despite some uncertainty in the last few years, it’s still a great time to be in the healthcare business. Between 2016 and 2025, CMS projects over 5% growth in health spending; by 2025, this will represent nearly 1/5th of the U.S. GDP. Though changes to healthcare laws in the last few years have made things difficult for some, many hospitals and practices are still seeing good revenue.

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Topics: Revenue Cycle Management, Patient Debt, Digital Payments

How HealthiPASS Works with Third-Party Medical Billing Companies

Posted by HealthiPASS on Jun 30, 2017 10:15:00 AM

It’s wise for any business to focus on the core tasks they do well and outsource everything else. This is especially true in an industry like healthcare, where a practice’s primary function – improving patients’ lives with diagnoses and treatment – is extremely important.

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Topics: Revenue Cycle Management, Financial Transparency, Medical Billing

7 Factors That Will Optimize Your Medical Billing Process

Posted by HealthiPASS on Aug 30, 2016 10:43:14 AM

Ever since medical billing and coding went digital, many practitioners assume that the chances of mistakes have been more or less eliminated. Those who run small medical practices know that is not the case. Since the arrival of the Affordable Care Act, your revenues have probably been going downhill, and your billing and record keeping has probably grown far more complex.

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Topics: Revenue Cycle Management, Medical Billing

How to Evaluate the Effectiveness of your Patient Collection Process

Posted by HealthiPASS on Aug 26, 2016 1:51:34 PM

The financial health of a medical practice is every bit as important as the health of its patients. The financial managers of large practices, charged with ensuring profitability, have their work cut out for them. Between third-party payers, patient co-pays, deductibles and self-pay, conquering the revenue cycle requires focus and dedication if a practice is going to thrive. To ensure the business maintains the highest cash flow possible, periodic evaluations of patient collections will help uncover any disorganization infecting the process that results in more work for less return. 

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Topics: Revenue Cycle Management, Patient Consumerism

QUIZ: Do You Know The Numbers Behind Patient Payments?

Posted by HealthiPASS on Jun 23, 2016 8:30:00 AM

Revenue cycle management is dynamic, with best practices on collecting patient payments shaped by new information that helps inform healthcare practices on how to operate effectively.

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Topics: Revenue Cycle Management, Patient Payments, Patient Consumerism

John Oliver Segment on Debt Shows Importance of Collecting Early

Posted by HealthiPASS on Jun 8, 2016 9:39:51 AM

This week, healthcare debt made the news in a big way.

John Oliver, host of the HBO show “Last Week Tonight,” out-Oprahed Oprah with a giveaway worth nearly $15 million dollars, by far the largest in television history.

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Topics: Revenue Cycle Management, Patient Debt

Reducing the Expenses of Claim Denial Management Through Automation

Posted by HealthiPASS on May 31, 2016 10:01:27 AM

Claim denials hit medical practices where it hurts. Several studies estimate the claim failure rate to be near 20 percent. With about one in five healthcare claims failing to go through, providers are forced to slog through the denial management process to ensure they’re getting paid for their services rendered.

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Topics: Revenue Cycle Management, Healthcare Technology