Health iPASS Revenue Cycle Insights

Top Three Patient Payment Objections to Keeping a Card-on-File, and How to Change Their Minds

Posted by Billy Kopp on Feb 16, 2019 6:00:00 AM

If you’ve spent any time on our website or have seen members of our sales team at a conference, you might have heard that our clients are collecting over 97% of residual balances when patients check in with Health iPASS and opt to keep a card-on-file (COF). When compared with the industry average of 12%, that’s kind of a big deal (insert winky face here). The true key to this kind of collection success is collecting payment assurance via establishing a card-on-file COF policy to pay for post-adjudication balances. That sounds great for practice managers, but what about the patients? Here are some of the objections that may arise regarding keeping patient payment information on file, and how to gently overcome them.

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Topics: patient payment, Credit Card on File, price transparency, 2019 patient revenue cycle predictions, patient revenue cycle

Register For Our December 13th Webinar to Future-Proof your Revenue Cycle in 2019!

Posted by John Trader on Nov 20, 2018 3:39:05 PM

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Topics: Webinars, patient revenue cycle, price transparency, Patient Payments

“Go All In” On a Patient Payment Solution at the Bones of PA Conference. Visit Us at Booth #17!

Posted by Jeremy Thorne on Oct 18, 2018 11:27:31 AM

No one likes an unfinished task. One might even say that “a job half done is as good as none.” That’s got to make you wonder-- why are providers only taking half-measures towards fixing a broken patient revenue cycle?

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Topics: The HealthiPASS Solution, optimizing patient payments, improved patient experience, price transparency

Find Out How to Optimize Patient Payments as Elective Procedure Season Approaches at the Midwest AAOE Fall Meeting

Posted by Greg Rakas on Oct 11, 2018 11:49:48 AM

You know what’s a great way to spend a crisp, mid-October weekend? Driving through the mountains, enjoying the changing fall leaves, and maybe stopping by a quaint roadside stand for some hot cider. If you are down in the Ozarks, why not stop by the Midwest AAOE Fall Meeting? Health iPASS will be there, sharing our patient revenue cycle solution with providers looking to optimize patient payments, boost patient engagement, and provide greater price transparency.

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Topics: orthopedic practices, Patient Payments, elective procedure, price transparency, patient revenue cycle, revenue cycle predictions

Patient Engagement, Patient Revenue Cycle Solutions, and Payment Guarantees - Takeaways from MGMA 2018

Posted by Tina Anderson on Oct 5, 2018 10:45:04 AM

It has been a whirlwind few weeks at Health iPASS as we have been making final preparations for the National MGMA 2018 Conference. There’s nothing quite like finally seeing our custom-designed booth on the trade show floor, our check-in kiosks that are redefining the patient revenue cycle set up and ready, our new video looping on multiple TVs in the background, and our team’s smiling faces, pumped up and ready to share the Health iPASS solution with conference attendees (gazes wistfully into the distance). Ah well, I’m sure you’ll forgive me if I wax poetic.

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Topics: MGMA2018, improve patient collections, patient engagement, patient revenue cycle, price transparency, The HealthiPASS Solution

Optimize Patient Payments and Join the 97% Residual Balance Collection Club With Health iPASS!

Posted by Rajesh Voddiraju on Sep 26, 2018 3:00:00 AM

In terms of business finance, there are few things as frustrating as bad debt. The product has been delivered, or the service rendered, but when it comes time for payment, nothing. Recent studies have shown that medical practices accumulate roughly $66 billion in bad debt per year, and this statistic only grows over time as patients bear a larger burden of their healthcare costs due to the prevalence of high-deductible healthcare plans. When factoring in poor patient net collections and aged A/R, the big picture is bleak-- depicting a healthcare industry that is hemorrhaging money, forcing small to mid-sized practices to close their doors forever. What can providers do to staunch the flow of uncollected revenue and start putting money back in their pockets, where it belongs?

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Topics: The HealthiPASS Solution, price transparency, Patient Payments, provider bad debt, Patient Collections

Learn the Secrets of Achieving 97% Patient Collections, How to  Optimize Patient Payments and Much More at MGMA 2018, Booth #2438

Posted by John Trader on Sep 25, 2018 9:14:36 AM

As famous artist and cultural icon Andy Warhol once said, “The idea of waiting for something makes it more exciting.” So true, but finally the wait is almost over!

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Topics: MGMA2018, Patient Payments, The HealthiPASS Solution, price transparency, patient revenue cycle

IBJI Chooses Health iPASS to Help Optimize Patient Payments and Promote Price Transparency

Posted by Rajesh Voddiraju on Sep 19, 2018 3:00:00 AM

Health iPASS is excited to announce our newest partnership with Illinois Bone and Joint Institute (IBJI), one of the largest orthopedic group practices in Illinois. Our team has been working hard to develop this relationship, and we are proud that a market mover such as IBJI has selected us as their patient revenue cycle solution.

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Topics: price transparency, Patient Payments, HDHPs, The HealthiPASS Solution, patient revenue cycle, healthcare consumerism

Boosting Patient Payments Through Increased Price Transparency

Posted by Kenny Levine on Sep 5, 2018 6:00:00 AM

In the movie Field of Dreams, Iowa farmer Ray Kinsella repeatedly hears the now famous phrase, “If you build it, they will come,” whispered by a ghostly baseball player who is glimpsed walking through the cornfield. Kinsella is inexplicably compelled to build a baseball field on his farm in hopes that legendary baseball players will play on his property. Can those in the healthcare industry cock an ear for just a moment to hear a similar distant call? If you listen closely, you can hear it on the wind: “If you inform them, they will pay.” 

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Topics: patient revenue cycle, Patient Consumerism, price transparency, Credit Card on File

Health iPASS Announces Our Nomination for the 2018 Chicago Innovation Awards

Posted by Imran Ahmad on Aug 16, 2018 12:09:05 PM

We have exciting new to share! Health iPASS has been nominated for the 2018 Chicago Innovation Awards which recognizes pioneering products and services created by Chicago-based businesses. Even back in 2015, Chicago was thought to be the future hub of healthcare IT due to its high concentration of prestigious medical associations such as The American Medical Association (AMA) and the American Academy of Pediatrics (AAP), groundbreaking teaching hospitals, and influential healthcare publications. Chicago is also home to a large number of payer and practice management system headquarters. Certainly, Health iPASS is proud and grateful to be a part of such a robust and extensive healthcare IT community with the support of so many talented individuals within our network.

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Topics: The HealthiPASS Solution, patient revenue cycle, Patient Satisfaction, price transparency

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