Health iPASS Insights

Encouraging Front Office Staff to Embrace Patient Revenue Cycle Tools: A Three-Step Approach

Posted by Jessica McNamara on Apr 5, 2018 6:00:00 AM

Stop me if you have heard this one before:

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Topics: Revenue Cycle Management, Patient Satisfaction, Patient Payments, Financial Transparency, patient pay

Key Insights from Healthcare Patient Satisfaction Surveys

Posted by HealthiPASS on Nov 9, 2016 11:07:42 AM

Many stakeholders have traditionally viewed healthcare as a physician-centered industry, devising care delivery models accordingly.  However, surveys of patient satisfaction with this approach reveal that a different perspective is needed, especially as patients are making more decisions about, and taking increased financial responsibility for, their healthcare.  When asked what they really want from providers, patients report that their most important concerns center around symptom relief and being respected as individuals.

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Topics: Patient Perspective, Patient Satisfaction, Patient Retention

The Financial Advantages of Satisfying Patients

Posted by HealthiPASS on Nov 2, 2016 9:12:18 AM

To maximize revenue, many practices adopt what seem like practical measures to cut costs, such as reducing employee rosters or limiting upgrades and innovations. While these solutions may have some short-term effects, a long-term, patient-centered approach will produce better results.  Focusing on patient satisfaction improves financial outcomes for providers.  As patients take increasing control of their care and shoulder greater payment responsibilities, it makes sense for providers to accommodate their preferences as much as possible. A patient-centric approach enables doctors to retain and even grow their patient base, optimizing profitability.

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Topics: Patient Satisfaction, Patient Payments

Eight Elements of a Software Solution That Meets Patient Needs

Posted by HealthiPASS on Oct 13, 2016 2:21:21 PM

Since the healthcare field is constantly evolving, it can be challenging to develop solutions that enable you to operate your practice more efficiently and provide a positive customer service experience for patients. Patients are making more decisions about their care than ever before. Providers need to incorporate best practices that encourage patients to partner with them in taking responsibility for their health. With an increasing emphasis on person-centered care, high-quality software should facilitate patient engagement. Patients who take an active role in their care have higher rates of recovery.  

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Topics: Patient Satisfaction, Patient Payments, Patient Consumerism

3 Cutting Edge Cost Benefits of Patient Check In Kiosks

Posted by HealthiPASS on Apr 7, 2016 8:30:00 AM

Cost_Benefits_of_Patient_Check_In_Kiosks.pngHealthcare providers continue to move away from outdated processes and tools in favor of technology that can meet the demands of a new health economy. In particular, they seek patient-facing tools to deliver value and cut costs.

One such tool can be found in patient check-in kiosks, an innovative system that allows patients to better manage their financial experience, while at the same time cutting costs for provider groups.

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Topics: Patient Check-in, Patient Satisfaction, Patient Consumerism

3 Changes That Deliver a Greater Patient Experience

Posted by HealthiPASS on Mar 3, 2016 10:05:57 AM

As a healthcare provider, nothing is more important than the care you provide your patients. As a healthcare financial leader, nothing is more important than creating a healthy, sustainable, and profitable organization. Both goals rely heavily on the ability of your organization to provide patients with the healthcare experience they expect--and deserve.

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Topics: Patient Perspective, Patient Satisfaction

4 Positive Ways Patient Consumerism Impacts Your Operations

Posted by HealthiPASS on Dec 15, 2015 8:56:23 AM

As increasing numbers of Baby Boomers reach retirement age and Millennials start families, the impact of consumerism on the healthcare system continues to grow.  Consumerism coupled with the sheer volume of data freely available online about treatments and potential cures have made the management of patient expectations a serious concern for healthcare professionals in recent years.

That is only expected to continue. But what impact will this have on health system operations?

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Topics: Patient Satisfaction, Patient Consumerism