Health iPASS Revenue Cycle Insights

Decoding the Alphabet Soup of Healthcare Regulatory Compliance: Take Our New Facebook Quiz to Test Your Knowledge, and Be Entered to Win a $100 Amazon Gift Card!

Posted by Melissa Hornberger on Feb 6, 2019 1:09:03 PM

Are you like me with all kinds of items languishing on your Amazon wish list, or even in your cart, just waiting for you to have the cash to buy them? Do you also possess an encyclopedic knowledge of state and federal regulations that affect your patient revenue cycle and have just been yearning for a chance to put your knowledge to the test?

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Topics: regulatory compliance, Patient Payments, Webinars, Giveaways, patient bad debt

Health iPASS - Healthcare Information Services Partnership Bodes Well for Orthopedic Medical Practice Revenue Cycle Management

Posted by Imran Ahmad on Jan 30, 2019 10:53:28 AM

It's no longer a secret that medical practices across the country continue to struggle with collecting patient payments. By now, most of us know that the rise of high deductible health plans (HDHPs) are straining patients' wallets and pushing the need for providers to not only be more transparent about what patients owe up-front and post insurance claim adjudication, but also offer more flexible payment options and the ability to leave a payment-on-file for a specific encounter.

Quickly doing the math would lead one to realize that medical practice specialties providing services that result in high out-of-pocket patient expenses are more at risk from the repercussions of not modernizing their patient revenue cycle with technology that automates, increases price transparency into the cost of care, and presents more payment options including the ability to leave a payment-on-file and pro-actively set up payment plans for large balances.

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Topics: Patient Payments, patient payment, Partnerships, HIS, patient revenue cycle, patient bad debt

Health iPASS CEO and Founder Rajesh Voddiraju ADAM Webinar Guest to Discuss Patient Revenue Cycle in Healthcare

Posted by Greg Rakas on Jan 21, 2019 8:21:24 AM

Health iPASS CEO and Co-Founder Rajesh Voddiraju has been a busy man. In addition to overseeing the company, he has appeared as a guest on several media platforms recently. On December 31, Rajesh was a guest on the eHealth Radio Network with Eric Michaels, where he discussed a variety of topics including how the rise of high deductible health plans (HDHP) have led to changes in the revenue cycle, the idea behind the creation of the Health iPASS patient revenue cycle solution, and the future of healthcare.

Earlier in the month of December, Rajesh moderated our most recent Health iPASS webinar, a panel discussion centered on strategies to help medical providers collecct more patient payments in 2019.  Rajesh presided over an impressive panel of healthcare experts that included John Hornberger, CEO of Orthopedic Center of Palm Beach County, Eric Brodsky, Principal at Epoxy and Executive Director of Illinois MGMA, and Joe Clark, CEO of Sierra Pacific Orthopedics. Rajesh moderated the discussion on the future of healthcare and how the “status quo” of paper statements and lack of technology use is a thing of the past. If you missed that webinar, a recording of it is available here.

This week is yet another opportunity to hear Rajesh and learn from his great insights on the future of the patient revenue cycle in healthcare. Tomorrow, January 22nd from 12-1 pm central time, Rajesh will be participating in the Association of Dermatology Administrators and Managers (ADAM) webinar entitled “ Preparing for 2019 and Beyond: Revenue Cycle Regulatory Legislation on the Horizon” will outline and discuss pending legislative framework changes on the horizon that could negatively affect revenue cycles and how providers can manage these changes and abandon the status quo.

With the rise of high deductible health plans (HDHPs), patient as a payer is becoming the new norm. Patients are demanding price transparency so they can clearly understand both before and at the point-of-service how much money they owe after a doctor’s visit. Over the last few years, there have been moves both at the state and federal levels towards establishing greater healthcare price transparency and reducing/eliminating surprise medical bills. In fact, as of June of 2018, 28 states now require hospitals, physicians, and/or healthcare plans to publish per-procedure costs.

With a significant push towards greater price transparency, data-driven healthcare pricing reform and transparency will only accelerate. While this is not a new initiative, the Colorado Transparency in Health Care Prices Act, which went into effect January 1st of 2018, is breaking new ground and may well serve as a model for ongoing efforts to increase healthcare price transparency for patients. As the healthcare industry is confronted with new cost transparency legislation, providers need to adapt.

You can register for the upcoming ADAM webinar by following this link. You may also download all our Health iPASS webinars by visiting the “webinar” page located under the Resources tab on our main site. We look forward to hearing more of Raj’s insights and we hope you are too. Read More

Topics: revenue cycle webinar, optimizing patient payments, 2019 patient revenue cycle predictions, Webinars, thought leadership, Patient Payments, patient payment

Patient Payment Webinar Now Available! Getting Paid from Patients in 2019: What Works, What Doesn’t and Why Status Quo is No Longer an Option

Posted by Mike Hill on Jan 8, 2019 5:00:00 AM

We’re sorry you couldn’t join us back on December 13 for our webinar on covering strategies and tactics to collect more patient payments in 2019 and why maintaining revenue cycle status quo is simply no longer an option for medical practices. Panelists on the webinar included: Joe Clark, CEO of Sierra Orthopedics, John Hornberger, CEO of Orthopedic Center of Palm Beach County and Eric Brodsky, Principal at Epoxy and Executive Director of the Illinois MGMA.

Here’s the good news! If you couldn’t view the webinar the first time around, you can now. The webinar is now available online. Here are some of the highlights from the entertaining and informative webinar on how to improve patient payment collection in 2019.

Topics Covered

The panel touched on a lot of topics regarding the current state of the patient revenue cycle in healthcare. They discussed current patient revenue collection strategies—specifically what is and is not working--- and the difficulties of securing patient payment guarantees.

Additionally, the panel discussed the future of revenue cycle management. They talked about what is adding to the cost to collect, how the shift from fee for service to value-based care impacts future payment models, and how a medical practice can effectively address change management.

Lessons Learned

The webinar featured an informative discussion about several important topics in the healthcare revenue cycle. The main takeaway was that technology needs to be at the forefront of changes to the patient revenue cycle. Here are some of the panelists comments:

  • “I think technology represents the future [of the revenue cycle],” said Eric Brodsky. “A more efficient way of applying it is the key.”
  • The panel also mentioned how keeping up with the “status quo” of not using technology and delivering paper statements will ultimately sink medical practices, while also noting how use of technology has improved relationships with patients.
  • “If status quo is your goal, you are not going to succeed. Everybody needs to be looking forward and changing that dynamic.” said John Hornberger. “We need to take advantage with patient revenue cycle technology, and through doing that we’ve been able to form a better relationship with our patients. We’ve moved from ‘traditional methods’ to technology.”
  • “A lot of practices are still challenged with leveraging technology. The real issue is whether these practices are using these technologies to their fullest extent?” Eric Brodsky commented. “Paper statements are going by the wayside. You have to have multiple methods to be able to communicate with patients, whether it’s paper, e-mail, or even text.”

While all the panelists agreed that implementing these technologies are the only way to ensure practices collect most of the patient payments they are owed, they also talked about the hurdles that come with moving toward these technologies.

“The key for a successful implementation is educating the staff on why you’re doing it. Really explain to them where we are headed,” said Joe Clark. “Secondly is training staff and educating patients of the advantages of using card-on-file and kiosk systems.”

Downloading the Webinar

We have improved our website to give visitors easier access to Health iPASS content. You can find the webinar on our new “webinar” page under the resources tab. To listen to our informative webinar, visit the landing page and fill out the form on the page to get instant access to our webinars.

Has this webinar on how to improve patient payment collections motivated you to take action and explore your options? Let us know and we can set up a quick demo of our patient revenue cycle solution.

                                                                                   Schedule a Demo 

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Topics: revenue cycle webinar, optimizing patient payments, improve patient collections, Patient Payments, patient payment, 2019 patient revenue cycle predictions

Patient Payments Crystal Ball with Rajesh Voddiraju: Predictions for 2019

Posted by Allyson Howard on Jan 5, 2019 6:00:00 AM

Ah, the beginning of a new year. It’s a time to look back and do some self-reflection on what worked for you and what didn’t in 2018. A new year presents the opportunity to make a change for the better (who doesn’t love that?). And of course, it’s a time of predictions and hopes for the coming year. Wondering what’s next for your patient revenue cycle? Let’s consult our resident expert, Rajesh Voddiraju, on his 2019 patient revenue cycle and patient payment  forecast. He dusted off his famed “patient revenue cycle crystal ball” once again in order to provide the following insights.

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Topics: patient revenue cycle, improved patient experience, optimizing patient payments, Patient Payments, patient payment

Want to Educate Yourself on Improving Your Patient Revenue Cycle? Health iPASS Podcast and Webinars Now Instantly Accessible!

Posted by Billy Kopp on Dec 18, 2018 2:49:10 PM

As Health iPASS continues to grow as a company and demonstrate thought leadership on the patient revenue cycle, our website grows in lockstep to help bring you opportunities to learn and interact with our knowledgeable staff, partners, and industry experts. Recently, we published two new webpages under the “Resources” tab on our main site, the first to share our recent webinars on the patient revenue cycle and the second to bring you a new podcast content segment we have developed to help our community gain more insight into our innovative patient payment optimization tool and our company culture.

Direct Access to our Webinars

Health iPASS webinars are a great resource for education and insight into patient revenue cycle management solutions. We have assembled Health iPASS clients, partners, and industry experts to debate and discuss patient revenue cycle strategies, tactics, and best practices that will help collect more patient payments, lower the time and cost to collect, and increase operating income.

Under the Webinars tab, you will be able to download our webinars from the past year, including our most recent webinar on December 13th entitled “Getting Paid from Patients in 2019: What Works, What Doesn’t, and Why the Status Quo is No Longer an Option.” In this webinar, Joe Clark, CEO of Sierra Pacific Orthopedics; John Hornberger, CEO of the Orthopedic Center of Palm Beach County; and Eric Brodsky, Principal at Epoxy and Executive Director at Illinois MGMA discuss the current state of the patient revenue cycle and why maintaining the status quo in patient payment collection is no longer an option, as well as strategies to increase patient collections in 2019.

Among the other webinars included is the September 27th webinar with Kate Cullip, Business Office Director at Colorado Allergy & Asthma Centers. She and Health iPASS CEO Rajesh Voodiraju talked about how her medical practice has been able to collect more patient payments, reduce accounts receivable (A/R) and days in A/R, and lower the time and cost to collect since implementing the Health iPASS patient revenue cycle solution last year.

Additionally, visitors will be able to access our one-on -one webinar with John Hornberger detailing the challenges of collecting patient payments and how patient revenue cycle technologies like Health iPASS can streamline the patient payment process and significantly improve patient payment collections.

Health iPASS Podcasts

Additionally, Health iPASS has a new podcast content segment. Health iPASS podcasts will consist of interviews with members of the Health iPASS team, partners, clients, patient revenue cycle industry experts and thought leaders, and other select guests as part of an effort to help you understand more about who we are and learn strategies and best practices to help redefine your patient revenue cycle in light of heightened calls for healthcare price transparency and the rising trend of patient-as-payer. So far, we have only recorded one, but don’t worry, there are more on the horizon!

Our first podcast features an interview with Paul Prikazsky, Director of Client Success for Health iPASS. In the podcast, Paul discusses his role at the company and the role the Health iPASS Client Success team plays for the company. Paul also discusses the Health iPASS training and implementation process, specifically:

• How long does training and implementation take?
• What resources are required?
• Who at the medical practices are most involved in the training process?
• How much does Health iPASS charge for training?

We hope that visitors to the Health iPASS patient revenue cycle website will take advantage of these new resources not just by visiting the pages, but by also downloading the webinars and listening to our podcasts. The podcast with Paul Prikazsky provides examples of how our client success team works with practices to help make the implementation of our patient revenue cycle solution as effortless as possible. Meanwhile, the webinars allow people to discover the difference Health iPASS has made for a few of our clients to improve patient payment collections and reduce the cost to collect.

At Health iPASS, we help educate our community about the patient revenue cycle by providing thought leadership and educational content in addition to practical tips that can help any medical practice to collect more patient payments, reduce the time cost to collect , and increase operating income. This content is helping to spread the word about our vision while also giving real examples of how Health iPASS has worked in improving the patient revenue cycle for medical practices.

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Topics: patient revenue cycle, optimizing patient payments, Patient Payments, Revenue Cycle Management, revenue cycle webinar, revenue cycle podcast

Top Three Patient Revenue Cycle Misconceptions—And a Winner of Our Facebook Quiz Giveaway!

Posted by Allyson Howard on Dec 15, 2018 6:00:00 AM

Psst—how would you like to make $100 for two minutes of your time? If that sounds good to you, sorry to say that you missed your chance—this time. If you follow Health iPASS on any of our social media channels, you might have seen our quiz entitled, “Are You a Patient Revenue Cycle Expert?” which tested participants on their knowledge of some surprising statistics behind collecting patient payments. Those who took the quiz were entered to win a $100 Amazon gift card, just in time for holiday shopping.

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Topics: Patient Payments, The HealthiPASS Solution, Credit Card on File, automation

Health iPASS Hosting a Patient Revenue Cycle State of the Union Panel Webinar Tomorrow, 12/13!

Posted by Rajesh Voddiraju on Dec 12, 2018 7:51:47 AM

2018 proved to be yet another challenging year for medical providers tackling the growing risk of collecting patient payments. The surge in high deductible health plans and the sharp rise in patient out-of-pocket expenses for the cost of care over the past 5 - 6 years is catching up with practices who have maintained patient revenue cycle status quo and not proactively implemented technological solutions that drive automation and streamline workflow to more effectively collect a larger percentage of what patients owe.

Join us tomorrow for a panel discussion webinar as we look back at some of the most important events of the past year that impacted the patient revenue cycle, discuss the current barriers that exist to guaranteeing patient payments, and forecast what may lie ahead in 2019 that could further impact the ability of medical providers to improve patient collections (*hint - it's not continuing to do business as usual).

We have assembled a smart panel of medical practice CEOs and are pleased to welcome the Executive Director of Illinois MGMA to share their insight, real world experience, and prognostications of what the future may hold. The webinar will be moderated by Health iPASS CEO Rajesh Voddiraju.

There are still spots open for tomorrow's panel discussion webinar on strategies to improve patient payments in healthcare, we encourage you to sign up and sit in to learn and ask questions. We will be recording the session and distributing it to anyone who signs up to attend. Please share with a friend or colleague who you feel could benefit!

We hope to see you tomorrow for the webinar! 

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Topics: Webinars, Patient Payments, optimizing patient payments, automation, improve patient collections, Patient Collections, Revenue Cycle Management

Register For Our December 13th Webinar to Future-Proof your Revenue Cycle in 2019!

Posted by John Trader on Nov 20, 2018 3:39:05 PM

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Topics: Webinars, patient revenue cycle, price transparency, Patient Payments

Find Out How to Optimize Patient Payments as Elective Procedure Season Approaches at the Midwest AAOE Fall Meeting

Posted by Greg Rakas on Oct 11, 2018 11:49:48 AM

You know what’s a great way to spend a crisp, mid-October weekend? Driving through the mountains, enjoying the changing fall leaves, and maybe stopping by a quaint roadside stand for some hot cider. If you are down in the Ozarks, why not stop by the Midwest AAOE Fall Meeting? Health iPASS will be there, sharing our patient revenue cycle solution with providers looking to optimize patient payments, boost patient engagement, and provide greater price transparency.

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Topics: orthopedic practices, Patient Payments, elective procedure, price transparency, patient revenue cycle, revenue cycle predictions

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