Health iPASS Revenue Cycle Insights

Visit Us in Booth #9 at the Utah MGMA Conference and Learn How to Promote Price Transparency and Improve Patient Net Collection Rates

Posted by Mark McGregor on May 15, 2018 6:00:00 PM

A December 2018 report released by Price Waterhouse Cooper’s (PwC) Health Research Institute forecasted price transparency as one of the top 12 driving forces in healthcare in the coming year, and this prediction has proven to be quite accurate. While transparency in prescription drug costs appears to be on the horizon at the federal level, more and more states are enacting price transparency legislation for general healthcare and care-related procedures.

After a damning 2014 report by the Catalyst for Payment Reform and the Health Care Incentives Improvement Institute which gave 43 out of 50 states an “F” on healthcare price transparency, many states are moving to make a change. For example, Colorado’s Transparency in Health Care Prices Act, which went into effect in January of 2018, requires hospitals to post self-pay prices for the 15 most common procedures. As Health iPASS heads to the 2018 Utah MGMA conference, we can’t help but wonder how this recent legislation in Colorado will affect price transparency for its neighbor, Utah.

Adopting a revenue cycle management tool like Health iPASS can help your practice weather the storm as state legislation and consumer demand for healthcare price transparency continue to increase. Come visit Mark McGregor at Booth #9 at the Utah MGMA conference to find out how Health iPASS can help your practice provide greater price transparency while increasing your operating income, lowering collection costs, and boosting patient engagement and satisfaction.

Colorado’s 2018 price transparency legislation is only the beginning of this watershed year for healthcare. At the time of this post, at least 16 other states are working on ways to lower costs and help patients understand their healthcare financial responsibilities. No matter where you look, it appears that there’s a healthcare price transparency storm brewing, and it’s coming your way. It begs the question, where’s your umbrella? Read More

Topics: Financial Transparency, The HealthiPASS Solution, Patient Consumerism, Patient Check-in, Revenue Cycle Management

Attending 2018 AMGA Conference? Stop by Booth #705 for Answers on how to Improve Patient Revenue Cycle

Posted by Dave Thompson on Mar 8, 2018 8:58:13 AM

The news from Washington D.C. this week that a bipartisan effort is underway to increase healthcare price transparency and lower costs was quite timely and sure to be a topic of discussion at the 2018 AMGA conference in Phoenix, AZ. Couple that news with the recent TransUnion Healthcare analysis that revealed patients experienced an 11% increase in average out-of-pocket costs during 2017, rising from $1,630 in Q4 2016 to $1,813 in Q4 2017 and you have the perfect storm for an in-depth discussion on adopting modern patient revenue cycle tools to address the rising level of patient payments in healthcare. That's where we at Health iPASS enter the picture.

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Topics: Patient Collections, healthcare payments, Patient Debt, Financial Transparency, Patient Check-in

Frost-Arnett CEO Offers Insight on Strategic Partnership to Improve Patient Net Collection Rates

Posted by Jason Meyer on Feb 15, 2018 4:30:50 PM

FA.pngThe following guest post was submitted by Jason Meyer, CEO of Frost-Arnett. For more information on the Frost-Arnett/Health iPASS partnership, please click here.

The proliferation of high deductible health plans (HDHP) has resulted in a dramatic increase in the amount of healthcare that is paid directly from the patient. Per The Kaiser Family Foundation, a nonpartisan think tank, in 2016 the average deductible was $1,478, up 49% from 2011. Further, it is estimated that 25% of Americans now have high-deductible plans and there is no signs of that slowing down. As the out-of-pocket portion of the overall healthcare bill has increased dramatically, so has the amount that healthcare providers write off and end up in the bad debt setting. This has CFO’s, Directors of Revenue Cycle and Physician Practice Managers looking for alternative ways to collect more from their patients at the time of service.

With over 125 years of experience, Frost-Arnett is intimately familiar with the issue of collecting patient balances and the growing issue it is presenting our clients. As such, we continually monitor the marketplace for alternative ways we can help our clients improve collections, reduce accounts receivable outstanding and increase cash flow. We were very intrigued by the Health iPASS solution from the moment that we met Rajesh and his team. The front-end of the healthcare system – especially in the physician practice setting - has been historically very inefficient in collecting the patient portion. 

Typically that position is staffed by someone who has likely not been with the practice for a long time, has no incentive to ask for co-pays or past due balances and typically has not been trained to handle that process efficiently. Additionally, often the technology for the practice to estimate the patient pay portion of their bill is not present at the time of check in. So the point of service is not equipped to estimate and collect that amount at the time of the visit.
 

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Topics: patient pay, healthcare payments, Medical Billing, Patient Debt, Patient Check-In Kiosks, The HealthiPASS Solution, Patient Consumerism, Patient Check-in, Point of Service Payments, Revenue Cycle Management

Why Healthcare Consumerism Is Changing Medical Check-Ins

Posted by HealthiPASS on Jan 12, 2017 9:40:00 AM

Today's healthcare consumerism focuses far more on patient control in their treatment and medical decisions.. There are a number of reasons for the shift from patient to consumer, from the reforms to bring about more value-driven care to the fact that patients today are paying far more out of pocket. While you can discuss the reasons behind these changes infinitum, the current overwhelming data shows that organizations that thrive have changed their protocol to a more consumer centric approach. The patient check-in protocols represent simple initiatives your organization can institute which make a tremendous difference in consumer satisfaction.

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Topics: Patient Consumerism, Patient Check-in

Why we're thankful for patient self-pay technology

Posted by HealthiPASS on Nov 21, 2016 1:58:20 PM

The time of year in which we give thanks for the things that make our lives wonderful is upon us. While we're certainly thankful for family, friends, and good health, we'd be remiss if we, as a company, didn't express our gratitude for some of the things that make our patient billing and payment industry so great.

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Topics: Healthcare Technology, Self-Service Technology, Patient Payments, Patient Check-in

How Payment Collection Flexibility Boosts Patient Yield

Posted by HealthiPASS on Sep 30, 2016 8:55:50 AM

As high-deductible health plans become the rule rather than the exception and physicians collect increasing amounts of revenue from patients rather than insurers, providers need to offer payment flexibility through multiple channels to ensure they collect as much revenue as possible.  Additionally, as tech-savvy consumers rely on electronic forms of payment, they are less likely to have cash on hand to cover co-pays and deductibles.  The fact that "cash is no longer king" should create an impetus for providers to establish methods of payment that patients will be motivated to use.

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Topics: Patient Payments, Patient Check-in

What Every Patient Payment Portal Should Have

Posted by HealthiPASS on Aug 1, 2016 9:30:00 AM

If you’ve made it to the point that you’re considering using a patient payment portal to improve your collection of the patient yield, you’re in a great place. Study after study on revenue cycle management and medical billing shows that patients prefer an option that gives them transparency, confidence and convenience, and are receptive to paying under these conditions. Basically, they want the ability to pay comfortably and securely on their own terms.

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Topics: Patient Check-In Kiosks, Patient Check-in, Patient Payments

4 Ways to Make Your Billing Process Patient-Friendly

Posted by HealthiPASS on Jul 21, 2016 7:00:00 AM

If you’ve ever been on the other side of the RCM process, you probably can understand some of the chief patient frustrations. Surprises in timing, coverage or costs can irk even the savviest of healthcare consumers.

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Topics: Patient Payments, Patient Check-in

3 Cutting Edge Cost Benefits of Patient Check In Kiosks

Posted by HealthiPASS on Apr 7, 2016 8:30:00 AM

Cost_Benefits_of_Patient_Check_In_Kiosks.pngHealthcare providers continue to move away from outdated processes and tools in favor of technology that can meet the demands of a new health economy. In particular, they seek patient-facing tools to deliver value and cut costs.

One such tool can be found in patient check-in kiosks, an innovative system that allows patients to better manage their financial experience, while at the same time cutting costs for provider groups.

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Topics: Patient Check-in, Patient Satisfaction, Patient Consumerism

How eCommerce Has Reshaped Patient Billing For Good

Posted by HealthiPASS on Mar 25, 2016 9:00:00 AM

Think about the last time you bought something online. For most of us, that probably wasn’t too long ago. And most of us would agree the process was pretty convenient. The evolution of eCommerce practices have shaped what consumers expect from their buying experience. What's even more interesting is how those eCommerce practice have trickled into patient billing, reshaping the way that providers think about their patients as healthcare consumers.

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Topics: Patient Check-in, Patient Payments, Patient Consumerism, Healthcare Technology