Today's healthcare consumerism focuses far more on patient control in their treatment and medical decisions.. There are a number of reasons for the shift from patient to consumer, from the reforms to bring about more value-driven care to the fact that patients today are paying far more out of pocket. While you can discuss the reasons behind these changes infinitum, the current overwhelming data shows that organizations that thrive have changed their protocol to a more consumer centric approach. The patient check-in protocols represent simple initiatives your organization can institute which make a tremendous difference in consumer satisfaction.Read More
The time of year in which we give thanks for the things that make our lives wonderful is upon us. While we're certainly thankful for family, friends, and good health, we'd be remiss if we, as a company, didn't express our gratitude for some of the things that make our patient billing and payment industry so great.Read More
As high-deductible health plans become the rule rather than the exception and physicians collect increasing amounts of revenue from patients rather than insurers, providers need to offer payment flexibility through multiple channels to ensure they collect as much revenue as possible. Additionally, as tech-savvy consumers rely on electronic forms of payment, they are less likely to have cash on hand to cover co-pays and deductibles. The fact that "cash is no longer king" should create an impetus for providers to establish methods of payment that patients will be motivated to use.Read More
If you’ve made it to the point that you’re considering using a patient payment portal to improve your collection of the patient yield, you’re in a great place. Study after study on revenue cycle management and medical billing shows that patients prefer an option that gives them transparency, confidence and convenience, and are receptive to paying under these conditions. Basically, they want the ability to pay comfortably and securely on their own terms.Read More
If you’ve ever been on the other side of the RCM process, you probably can understand some of the chief patient frustrations. Surprises in timing, coverage or costs can irk even the savviest of healthcare consumers.Read More
Healthcare providers continue to move away from outdated processes and tools in favor of technology that can meet the demands of a new health economy. In particular, they seek patient-facing tools to deliver value and cut costs.
One such tool can be found in patient check-in kiosks, an innovative system that allows patients to better manage their financial experience, while at the same time cutting costs for provider groups.Read More
Think about the last time you bought something online. For most of us, that probably wasn’t too long ago. And most of us would agree the process was pretty convenient. The evolution of eCommerce practices have shaped what consumers expect from their buying experience. What's even more interesting is how those eCommerce practice have trickled into patient billing, reshaping the way that providers think about their patients as healthcare consumers.Read More
What would a perfect patient journey look like? That might depend on who you’re asking. For patients trying to navigate their healthcare journey in an increasingly complex environment, the perfect journey is one where they feel empowered to make informed decisions with convenient solutions. Empowering the patient in their healthcare journey has never been more important.
The Orthopedic Center of Palm Beach County (OCPBC) is a premier orthopedic practice that has served the local community for over 64 years. They value the ability to provide patients with the highest level of service, both in the exam room and long after.Read More
The waiting room experience is an important (and often overlooked) part of the patient experience. This is where the first impression is made. This is where patients form opinions based on the look and feel of your organization. So this is likely the first place you should look to make improvements. With patient-centered technology, you can revolutionize your waiting room experience for your patients and your staff.
Topics: Patient Check-in