It’s almost the end of 2018, and it might be time to begin considering some resolutions for the coming year. Here’s one to begin exploring right now to collect more patient payments in 2019: automating your patient revenue cycle.Read More
Health iPASS is proud to announce that we have recently topped off our $7.2 million dollar Series A funding with an additional $3.0 million from QED Investors – the financial technology-focused venture capital fund led by Nigel Morris, co-founder of CapitalOne. This investment from QED Investors will allow Health iPASS to further our mission as we help medical practices optimize their patient revenue cycle and improve the patient experience from appointment to payment.Read More
As patient out-of-pocket expenses continue to rise, using the same old manual patient revenue cycle management (RCM) tools just isn’t going to cut it anymore. Did you know that after a patient leaves your office, there is only a 40% likelihood they will ever pay their bill? As the first post in our Health iPASS Features Spotlight Series, we are not going to begin at the beginning, but at the end, after your patient has walked out the door. Why? Because that is where the Health iPASS “rubber meets the road” - where our patient RCM solution makes a real difference in how (and how much) revenue your practice is able to collect from patients.Read More
Facebook quizzes can be fun, but most of the time they are fluff pieces created to suck away your time with very little long-term or educational value. Sure, sometimes it's tempting to “Find Out What Cheese You Are Based on Your Zodiac Sign” or discover “Do You Know More About Donuts Than Your Friends?” but what do you really get out of it beyond losing several minutes of your time your will never get back?Read More
Patients have begun to utilize patient portals as a means of better educating themselves on their own care and to more clearly communicate with their doctors. Patient portals have also played a key role to help optimize patient payments. The introduction of portals offers more convenient payment options for patients, helping to increase bill collections by 30 percent across medical practices. Have you adopted a patient portal at your medical practice? If you haven't, or your portal isn't performing as well as you expected, this post is for you.
What are Patient Portals
Patient portals are websites that allow patients to have 24-hour access to personal health information from anywhere with an internet connection. With a username and password, the portals allow patients to:
• Schedule appointments
• Receive eStatements and pay bills online
• Review lab results
• Request prescription refills
• Check benefits and coverage
One of the most notable features of patient portals is that they allow direct, secure communication between patients and doctors. This is great for patients as it allows immediate interaction and feedback to help make more timely, informed decisions about their care.
Benefits of Patient Portals for Providers
We have already discussed what portals can do for the patient, but they are also highly beneficial for providers. Many providers see portals as the primary tool for engaging patients and boosting patient satisfaction, retention and loyalty. A successful working relationship between patient and provider is increasingly important, and portals provide the direct interaction that is needed.
Building and sustaining strong relationships between patient and doctor is essential to improving overall care delivery. As a result, a patient is far more likely to trust and return to a doctor that they have a previously good relationship with and, perhaps more importantly, refer another patient to that provider for care. Ultimately this leads to better health outcomes.
Additionally, patient portals can accelerate cash flow for providers. By allowing patients to pay via a portal, providers are more likely to receive payments in full faster and with greater frequency. Plus, portals provide a convenient way for patients to pay on their own devices without the inconvenience of having to write a check and find a stamp.
We’re sorry you couldn’t join us back on September 27 for our webinar on the value of automating your patient revenue cycle to accelerate positive performance. The webinar was presented by Health iPASS Founder and CEO Rajesh Voddiraju and Kate Cullip, Business Office Director at Colorado Allergy & Asthma Centers.Read More
No one likes an unfinished task. One might even say that “a job half done is as good as none.” That’s got to make you wonder-- why are providers only taking half-measures towards fixing a broken patient revenue cycle?Read More