It’s no secret that collecting on outstanding medical debt can be challenging, especially after the procedure is complete. Nine out of every 10 physician practices believe they should collect a patient’s financial responsibility before they leave the office or hospital.Read More
The healthcare industry has seen enormous changes in recent years. Of course, legislative policies have played major roles in making medicine what it is today, but the changes seen in this industry are far more reaching than anything Congress and Senate can bring to the table. Technology has single-handedly turned healthcare upside down, offering benefits and advantages to everyone involved. Practitioners and patients alike now enjoy more conveniences, fewer errors, and overall more delightful experiences as a result of the things technology has given us.Read More
The time of year in which we give thanks for the things that make our lives wonderful is upon us. While we're certainly thankful for family, friends, and good health, we'd be remiss if we, as a company, didn't express our gratitude for some of the things that make our patient billing and payment industry so great.Read More
Claim denials hit medical practices where it hurts. Several studies estimate the claim failure rate to be near 20 percent. With about one in five healthcare claims failing to go through, providers are forced to slog through the denial management process to ensure they’re getting paid for their services rendered.Read More
The patient billing cycle is broken. What used to take maybe just 30 days to collect can now take up to 100+ days or more, if you’re able to collect at all.
Think about the last time you bought something online. For most of us, that probably wasn’t too long ago. And most of us would agree the process was pretty convenient. The evolution of eCommerce practices have shaped what consumers expect from their buying experience. What's even more interesting is how those eCommerce practice have trickled into patient billing, reshaping the way that providers think about their patients as healthcare consumers.Read More
What would a perfect patient journey look like? That might depend on who you’re asking. For patients trying to navigate their healthcare journey in an increasingly complex environment, the perfect journey is one where they feel empowered to make informed decisions with convenient solutions. Empowering the patient in their healthcare journey has never been more important.
Self-service patient technology is the way of the future. Even so, it takes a strategy to back it up and be successful--especially when handling patient payments.
You never want to lose a patient. But you especially don’t want to lose a patient because a competitor did their job better than you. Healthcare organizations of all sizes are adding mobile applications to their patient retention strategies to get an edge on the competition.
The Orthopedic Center of Palm Beach County (OCPBC) is a premier orthopedic practice that has served the local community for over 64 years. They value the ability to provide patients with the highest level of service, both in the exam room and long after.Read More