Are you meeting your patient's financial expectations of care? Oftentimes we are so focused on providing excellent health care that we overlook this critical area. But in today's new health economy, where deductibles are high and patients are accustomed to an on-demand, retail-like experience, putting patient financial expectations first is a priority.
Patients ultimately expect three things from their healthcare experience:
As healthcare providers, it is our job to meet these expectations. This should encompass all aspects of the patient journey--from first touch to later on in the billing cycle. To accomplish this, provider groups are increasingly looking at the processes and systems in place that may be hurting their efforts to put the patient first.
To help shed light on this, the simple, 8-question quiz below will force you to ask yourself if you really are putting patient's financial expectations first. These simple questions can lead to new conversations within your organization-- conversations that will create new strategies to meet, and exceed, patient expectations and improve satisfaction and loyalty within your organization.
[QUIZ] DO YOU PUT PATIENT'S FINANCIAL expectations FIRST?