In order to see a clear solution to a complicated problem, sometimes it helps to take a step back and gain a new perspective. Let’s say your practice is struggling to find its way amid a tangle of patient payment revenue cycle woes. The best approach may be to get a view from the top to see the big picture.Read More
Throughout history, the basis for what made the world go ‘round (read, fueled the economy) has evolved over time. For many centuries, it was agriculture, then industry/manufacturing. These days, services are accounting for more and more of the world GDP — in fact increasing at a faster rate than other industries. Think about all the services you, your family, or your business uses. I’m not just talking about what you would obviously think of as services, like getting service on your car or at a restaurant, but also any business that provides an electronic or digital service like your wifi, logistical services like UPS or any trucking carrier, or computing service like hosting your information in the cloud. Another trend that has been emerging within the service industry itself is a shift from a fee-for-service model to a pay-for-performance, or performance-based contracting model. But what does that mean and is it a better model?Read More
In the immortal words of Ferris Bueller of the perennial 80s favorite Ferris Bueller’s Day Off: “Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” And oh, how true those words are, especially these days where today’s big news is tomorrow’s forgotten Instagram post. If you picked up 80s Ferris and dropped him down in 2019, he would be in for a serious culture shock. Pop culture has been changing so quickly, it could make you dizzy. However, some things are slow to change and catch up the expectations of today. One industry that is notoriously change resistant? Healthcare.Read More
Think about all of the industries that require a deposit, payment, or a payment method on file before they will perform a paid service. Anytime you go to a hotel, or have work done to your home, or even order takeout, you either need to provide a payment method or turn over cash upon delivery. Not so with healthcare. Once a patient leaves their provider’s office, there is only a 40% chance that they will pay their bill. In 30% of cases, nothing is ever paid at all. Is that any way to sustain a business?Read More
Ever feel like collecting patient payments is somewhat of a crap shoot? Statistically, it is, especially if you rely on outdated billing and payment methods like sending paper statements and allowing patient A/R to stagnate over 90+ days because you never asked for patient payment assurance. Did you know that 60 percent of all patients never pay their medical bill once they leave the office? Yikes. I don’t like those odds at all!Read More
You may have heard the phrase, “Build a better mousetrap, and the world will beat a path to your door," which is often attributed to Transcendentalist writer and philosopher Ralph Waldo Emerson. This quote embodies the power of innovation to solve even the smallest problems. But what if your problem was much bigger than a mouse? What if it involved an enormous industry that makes up 17.9 percent of the U.S. GDP, an industry where life and death literally hang in the balance? What if that industry was hemorrhaging money, with skyrocketing costs beyond any other developed country sometimes without the quality to justify such costs? You have likely guessed that we are speaking of the healthcare industry. The “mousetrap” here are the current efforts to increase healthcare price transparency. And you know what? Many providers need to do something better.Read More
It's no longer breaking news that medical practices across the country are struggling to keep pace with collecting rising patient payments in the era of high deductible health plans (HDHPs) and rising out-of-pocket expenses. A recent athenahealth network study, for example, found that practices collect about 40 percent of patient balances at the time of service when patients owe less than $35, and just 6 percent of what they're owed when the patient's balance is over $200. Couple that with the fact that 30 percent of patients leave the office without ever paying their bill and 60 percent of all patients never pay their medical bill once they leave the office and it's clear that providers need a new approach to managing the patient revenue cycle.
Patients represent the most difficult demographic to collect from and in an era of rising healthcare consumerism, are much more cognizant of the cost of care and their choices on who should administer that care. Patients are also beginning to expect cost of care estimates both before, at, and after the point of service, and are demanding more convenient ways to pay for the cost of care - all factors that feed into the notion that the psychology of patients is changing and providers would bode well to respond to that change by re-evaluating their existing patient revenue cycle strategy and implementing changes that speak to these behavior shifts.
The simple fact of the matter is collecting money from patients once they leave the office is expensive, especially when a balance may be owed post insurance claim adjudication. That's why so many medical providers are evaluating revenue cycle solutions that can capture a payment-on-file at the point of service to cover these balances thereby lowering accounts receivable (A/R), days in A/R, and the overall cost to collect.
Since dermatology medical providers have one of the highest out-of-pocket cost estimates for patients, the need to modernize the patient revenue cycle through automation, higher levels of price transparency, and the ability to leave payment-on-file is particularly acute. That's why we will be attending the annual Association of Dermatology Administrators and Managers Conference this week in Washington, D.C., speaking with practice leaders and offering live demos of the Health iPASS patient revenue cycle solution to providers committed to making fundamental and sustainable changes to the way they collect patient payments.
Attending the ADAM conference this year? Stop by Booth #28 and see me to talk about strategies that can improve your patient revenue cycle and lower the cost to collect. Won't be able to make the conference? You can always see a demo of the Health iPASS patient revenue cycle solution by clicking "Schedule a Demo" below.
Topics: Revenue Cycle Management, Credit Card on File, Patient Payments, Patient Consumerism, Medical Billing, Dermatology, patient net collection rate, improve patient collections, provider bad debt, optimizing patient payments, patient payment, patient bad debt
Have you ever struggled to understand a difficult concept, but when presented with the right visual, everything clicked into place? Let’s face it, the healthcare patient revenue cycle is pretty darn complicated. Wouldn’t it be nice to have a bird’s-eye view of the challenges faced by medical providers in terms of collecting patient payments, with a focus on an innovative solution that directly addresses those concerns?Read More
If you’ve spent any time on our website or have seen members of our sales team at a conference, you might have heard that our clients are collecting over 97% of residual balances when patients check in with Health iPASS and opt to keep a card-on-file (COF). When compared with the industry average of 12%, that’s kind of a big deal (insert winky face here). The true key to this kind of collection success is collecting payment assurance via establishing a card-on-file COF policy to pay for post-adjudication balances. That sounds great for practice managers, but what about the patients? Here are some of the objections that may arise regarding keeping patient payment information on file, and how to gently overcome them.Read More
Are you like me with all kinds of items languishing on your Amazon wish list, or even in your cart, just waiting for you to have the cash to buy them? Do you also possess an encyclopedic knowledge of state and federal regulations that affect your patient revenue cycle and have just been yearning for a chance to put your knowledge to the test?Read More