HealthiPASS Insights

Why we're thankful for patient self-pay technology

Posted by HealthiPASS on Nov 21, 2016 1:58:20 PM

The time of year in which we give thanks for the things that make our lives wonderful is upon us. While we're certainly thankful for family, friends, and good health, we'd be remiss if we, as a company, didn't express our gratitude for some of the things that make our patient billing and payment industry so great.

Read More

Topics: Patient Check-in, Patient Payments, Healthcare Technology, Self-Service Technology

What we learned at MGMA 2016

Posted by The HealthiPASS Sales Team on Nov 14, 2016 8:13:00 AM

There have been many takeaways to process and many people engaging with us since MGMA ended on November 2, but we’re finally catching up, and ready to share our experience from arguably the most important industry gathering of the year!

The conference featured hundreds of medical practice executives, administrators, physicians, vendors, industry experts and speakers, which gave us an invaluable opportunity to interact with some of the most influential people in healthcare.

Read More

Topics: The HealthiPASS Solution, Patient Check-In Kiosks

Key Insights from Healthcare Patient Satisfaction Surveys

Posted by HealthiPASS on Nov 9, 2016 11:07:42 AM

Many stakeholders have traditionally viewed healthcare as a physician-centered industry, devising care delivery models accordingly.  However, surveys of patient satisfaction with this approach reveal that a different perspective is needed, especially as patients are making more decisions about, and taking increased financial responsibility for, their healthcare.  When asked what they really want from providers, patients report that their most important concerns center around symptom relief and being respected as individuals.

Read More

Topics: Patient Perspective, Patient Satisfaction, Patient Retention

The Financial Advantages of Satisfying Patients

Posted by HealthiPASS on Nov 2, 2016 9:12:18 AM

To maximize revenue, many practices adopt what seem like practical measures to cut costs, such as reducing employee rosters or limiting upgrades and innovations. While these solutions may have some short-term effects, a long-term, patient-centered approach will produce better results.  Focusing on patient satisfaction improves financial outcomes for providers.  As patients take increasing control of their care and shoulder greater payment responsibilities, it makes sense for providers to accommodate their preferences as much as possible. A patient-centric approach enables doctors to retain and even grow their patient base, optimizing profitability.

Read More

Topics: Patient Satisfaction, Patient Payments

Changes to Make Kiosks More Administrator Friendly

Posted by HealthiPASS on Oct 25, 2016 1:13:35 PM

Kiosks are transforming the customer service experience for patients.  However, the importance of making kiosks more administrator friendly is often overlooked.  Patients can only have an optimized customer service experience using kiosks if administrators can easily access them as well.  Administrators need to be able to complete front-end tasks as efficiently as possible.  Toward that end, several helpful features enhance ease-of-use by staff.

[DOWNLOAD] These innovations can drastically improve patient collections

Read More

Topics: The HealthiPASS Solution, Patient Check-In Kiosks

What Consumers Want When Making Healthcare Payments

Posted by HealthiPASS on Oct 19, 2016 9:04:44 AM

In today's digital environment, consumers can complete financial transactions through a variety of devices. With the growth of online banking and retail, most businesses have developed consumer-friendly billing channels, providing clear invoices and a selection of payment options.

Read More

Topics: Patient Payments, Medical Billing, Digital Payments, healthcare payments

Eight Elements of a Software Solution That Meets Patient Needs

Posted by HealthiPASS on Oct 13, 2016 2:21:21 PM

Since the healthcare field is constantly evolving, it can be challenging to develop solutions that enable you to operate your practice more efficiently and provide a positive customer service experience for patients. Patients are making more decisions about their care than ever before. Providers need to incorporate best practices that encourage patients to partner with them in taking responsibility for their health. With an increasing emphasis on person-centered care, high-quality software should facilitate patient engagement. Patients who take an active role in their care have higher rates of recovery.  

Read More

Topics: Patient Satisfaction, Patient Payments, Patient Consumerism

Consumer Deductibles Reset in January: What This Means For Your Practice

Posted by HealthiPASS on Oct 10, 2016 9:22:00 AM

As the effects of the ACA continue to ripple through the world of medical care, providers have seen their first quarter revenue cycle fall into disarray in recent years. Because patient deductibles reset in January, they'll face a use-it-or-lose it situation from now until the end of the year. Further, many deductibles have risen to levels many patients will find difficult to bear financially. Coupled with higher deductibles will be higher co-pays and possibly severe reductions in coverage for those whose insurance comes through an employer. What does all this mean for your practice?

Read More

Topics: Patient Consumerism, Financial Transparency

How Payment Collection Flexibility Boosts Patient Yield

Posted by HealthiPASS on Sep 30, 2016 8:55:50 AM

As high-deductible health plans become the rule rather than the exception and physicians collect increasing amounts of revenue from patients rather than insurers, providers need to offer payment flexibility through multiple channels to ensure they collect as much revenue as possible.  Additionally, as tech-savvy consumers rely on electronic forms of payment, they are less likely to have cash on hand to cover co-pays and deductibles.  The fact that "cash is no longer king" should create an impetus for providers to establish methods of payment that patients will be motivated to use.

Read More

Topics: Patient Check-in, Patient Payments

Join Us For A 9-29 Webinar That'll Change How You Think About Patient Payments

Posted by HealthiPASS on Sep 27, 2016 10:57:55 AM

In the new healthcare economy, you can't afford to treat patient payments as an afterthought. With healthcare consumerism on the rise, those who don't optimize for self-pay payments will be left behind. David W. Johnson, author of Market vs. Medicine, joins us on Thursday,September 29 at 1 Eastern/12 Central to share his takeaways as a thought leader in healthcare market changes.

CLICK HERE TO REGISTER

Read More

Topics: Patient Payments, Patient Consumerism