Today's healthcare consumerism focuses far more on patient control in their treatment and medical decisions.. There are a number of reasons for the shift from patient to consumer, from the reforms to bring about more value-driven care to the fact that patients today are paying far more out of pocket. While you can discuss the reasons behind these changes infinitum, the current overwhelming data shows that organizations that thrive have changed their protocol to a more consumer centric approach. The patient check-in protocols represent simple initiatives your organization can institute which make a tremendous difference in consumer satisfaction.Read More
It seems like just yesterday we were talking about last year's successes and making plans for 2016. Somehow, 12 months came and went, and here we are at the beginning of another new year!
Naturally, great medical RCM and financial leaders have likely been in budget and forecasting modes for the past weeks or months, so the changes that may come with the approaching new year aren't likely going to be a huge surprise to your practice. That said, it's not always about balance sheets and income statements if you're trying to set your medical practice up for a successful future. (Although, well-thought-out goals will absolutely facilitate financial happiness for your healthcare organization.)Read More
Topics: Medical Billing
The healthcare industry has seen enormous changes in recent years. Of course, legislative policies have played major roles in making medicine what it is today, but the changes seen in this industry are far more reaching than anything Congress and Senate can bring to the table. Technology has single-handedly turned healthcare upside down, offering benefits and advantages to everyone involved. Practitioners and patients alike now enjoy more conveniences, fewer errors, and overall more delightful experiences as a result of the things technology has given us.Read More
An effective patient payment collection system is a necessity for your healthcare organization's revenue cycle management. There's no question that the current trend in healthcare means that patients are paying a higher percentage of their own costs. For healthcare organizations and small practices, this means that the financial solvency of the organization relies on patient payments. In the past, these models often focused far more on payment through insurance and government funding. Securing patient payments isn't just about the financial bottom line. It also impacts healthcare consumer confidence.Read More
In a perfect world, we could all have everything we want. Alas, this will never be the case, but for medical providers looking for better revenue cycle management, insight into patients' minds may be the key to unlocking successful financial models.Read More
It’s a difficult time to be a healthcare practice - which will still be true in 2017.
Collecting from patients, who are often paying out-of-pocket expenses, is a totally different process than collecting from insurance payers. Patients want different things -- they crave clarity, like to evaluate options and value user experience. We'll have to get used to patient payments: 74 percent of providers saw an increase in patient financial responsibility in 2015, according to InstaMed’s trends report.Read More
The time of year in which we give thanks for the things that make our lives wonderful is upon us. While we're certainly thankful for family, friends, and good health, we'd be remiss if we, as a company, didn't express our gratitude for some of the things that make our patient billing and payment industry so great.Read More
Many stakeholders have traditionally viewed healthcare as a physician-centered industry, devising care delivery models accordingly. However, surveys of patient satisfaction with this approach reveal that a different perspective is needed, especially as patients are making more decisions about, and taking increased financial responsibility for, their healthcare. When asked what they really want from providers, patients report that their most important concerns center around symptom relief and being respected as individuals.Read More
To maximize revenue, many practices adopt what seem like practical measures to cut costs, such as reducing employee rosters or limiting upgrades and innovations. While these solutions may have some short-term effects, a long-term, patient-centered approach will produce better results. Focusing on patient satisfaction improves financial outcomes for providers. As patients take increasing control of their care and shoulder greater payment responsibilities, it makes sense for providers to accommodate their preferences as much as possible. A patient-centric approach enables doctors to retain and even grow their patient base, optimizing profitability.Read More
Kiosks are transforming the customer service experience for patients. However, the importance of making kiosks more administrator friendly is often overlooked. Patients can only have an optimized customer service experience using kiosks if administrators can easily access them as well. Administrators need to be able to complete front-end tasks as efficiently as possible. Toward that end, several helpful features enhance ease-of-use by staff.Read More